Business Process Improvement Capabilities
Businesses look to Diane Meiller and Associates to help them (see example):
- Decrease cost
- Improve quality
- Increase flexibility
- Increase speed
The outcomes Diane Meiller and Associates provides to their clients include:
- Decreased lead times
- Elimination of bottlenecks
- Improved efficiencies
- Elimination of no value added activities
- Redesign of product and/or service
- Introduction of outsourcing of certain activities
- Overall operational improvement
Diane Meiller and Associates methodology consists of 5 major phases of business process analysis:
- Problem/Opportunity
- Plan
- Design
- Development
- Implementation
Specific business process improvement execution steps are as follows:
- Upfront analysis of:
- business opportunity
- problem description
- intended outcomes
- expected timelines
- stakeholders affected
- caveats and assumptions
- fixed variables and constraints
- boundary of business area
- Observation of actual processes and applicable systems
- Facilitation of business process analysis sessions
- One on one and group setting sessions
- Understand detailed processes
- Understand perceived problems
- Model current, interim (if applicable) and future states
- Models are accompanied by process decompositions
- Implementation of new processes
- Change management program to accompany implementation that explains the who what where when and why to all affected constituents.
- Measure and monitor new processes